I wanted to send out a thank you note to Caring Pathways for helping us with our dog Ella.
I emailed my contact info about 15 minutes before you opened for business and I got a call back within half an hour. The gal who took my call (Lisa? I’m not sure of her name) was so kind and really empathized with me. She also had to put her Yellow Lab down six weeks before my call. Her tone and professionalism and kindness made me feel very safe with using Caring Pathways.
We scheduled Dr. Kim to come in the afternoon. It was a big deal to be able to schedule this with such short notice; our dog had taken a major turn for the worse the afternoon before, and we really didn’t want her to suffer any longer than necessary.
Dr. Kim arrived right on time and was incredibly kind and nurturing. She explained the entire process thoroughly, and was really gentle and loving to us and to our dog Ella. Ella relaxed right away between us all, so we could go through the procedure.
Dr. Kim gave us all the time we needed with Ella after the procedure, and left us with materials that we may want to help us grieve.
At such a difficult time, you guys were there for us every step of the way. I just wanted to express my gratitude to you for your help, and the incredibly kind and professional way you delivered it.