Dear Dr. Knoll — my family and I would like to tell you how much you helped us last night as we said goodbye to Teddy. He was a big part of our lives and our family and saying goodbye was very difficult for all of us. You made it easier by coming to our house and walking us so gently through the process. Although we will miss Teddy every day, having his final moments be so warm and peaceful offered tremendous relief and we appreciate it. Thank you for everything.